How does online support work?
Choose Agent

1.Choose
a service or an online Agent.

Connect to Agent

2.Connect
to the agent and watch your problem be solved.

Problem solved

3.Done
Relax and rate your experience.

 

Agent Ian O

offline
offline
Geek Squad Virtual Agent
Agent Ian O
Canada, British Columbia
Customer Ratings:
View all
1424 Cases 
100% 0%
Tell your friends:
We never sell or release any email addresses entered into our invitation system.
Stressful technology wearing you down? Annoying virus and spyware pop ups? Windows systems frustrating you? I have 10+ years of repair experience and 5years working with Geek Squad. Proficient in Windows, Virus/Spyware Removal, Networking and more.
Products
Computer Support, Windows 2000, Windows XP, Windows VISTA, Mac OSX, Virus and Spyware Removal, Computer Setup
Certifications
Accredited Platform Specialist (HP),
HP Certified Professional Program (HP),
A+ Service Technician Certification (CompTIA)
Show text
Languages
English, Korean
Show text
Services I Support
BBYM GSOS 12 Months Online Tablet Support

BBYM GSOS 12 Months Online Tablet Support

Give yourself peace of mind for 12 months with Geek Squad Online Support. You'll receive basic technical support for your tablet, plus we'll take the time to answer questions and help you understand.
Get live support now
Price: $99.00
BBYM Ask An Agent 12 Months Online Support

BBYM Ask An Agent 12 Months Online Support

Basic Technical Support for your Smartphone or Tablet.
Get live support now
Price: $99.00
GSOS 12 Months Online Tablet Support

GSOS 12 Months Online Tablet Support

Give yourself peace of mind for 12 months with Geek Squad Online Support. You'll receive basic technical support for your tablet, plus we'll take the time to answer questions and help you understand.
Get live support now
Price: $99.00
GSOS 12 Months Online Support

GSOS 12 Months Online Support

Give yourself peace of mind for 12 months with Geek Squad Online Support. You'll receive basic technical support for devices connected to your personal computer, plus we'll take the time to answer questions and help you understand.
Get live support now
Price: $99.00
GSOS 6 Months Online Support

GSOS 6 Months Online Support

Give yourself peace of mind for 6 months with Geek Squad Online Support. You'll receive basic technical support for devices connected to your personal computer, plus we'll take the time to answer questions and help you understand.
Get live support now
Price: $69.00
Office 2010 Home and Student with Installation

Office 2010 Home and Student with Installation

Allow our Agents to install, activate, and configure Office 2010 Home and Student for you!
Get live support now
Price: $129.00
Norton 360 with Installation

Norton 360 with Installation

Do you need a good antivirus solution? Let us install the Complete Security solution.
Get live support now
Price: $99.00
Advanced Diagnostic, Repair, and Prevention

Advanced Diagnostic, Repair, and Prevention

Is your PC infected with Spyware and/or a Virus? An Agent can fix your PC now.
Get live support now
Price: $249.00
PC Optimization

PC Optimization

Is your computer due for it's yearly tuneup? An Agent can Help!
Get live support now
Price: $79.00
New MAC Computer Set Up

New MAC Computer Set Up

Have one of our Agents get your Mac ready to use without unnecessary applications, tweaked for optimal performance, fully updated, and install your printer.
Get live support now
Price: $99.00
New Netbook Set-up with Software

New Netbook Set-up with Software

Have one of our Agents get your New Netbook ready to use without unnecessary applications, tweaked for optimal performance, fully updated, install your USB printer, and install & update virus protection software.
Get live support now
Price: $99.00
Premium New PC Set-up with Software

Premium New PC Set-up with Software

Have one of our Agents get your New Desktop or Laptop PC ready to use without unnecessary applications, tweaked for optimal performance, fully updated, install your USB printer, start the process to create your Recovery DVD Set (you must provide the blank DVD discs), and install & update virus protection software.
Get live support now
Price: $149.00
Standard New PC Set-up with Software

Standard New PC Set-up with Software

Have one of our Agents get your New Desktop or Laptop PC ready to use without unnecessary applications, tweaked for optimal performance, fully updated, install your USB printer, and install & update virus protection software.
Get live support now
Price: $99.00
Wireless Network Set Up

Wireless Network Set Up

Any problem or question related to your wireless network? Let us solve them for you. Install, Setup, Troubleshootand Understand your Wireless Network needs.
Get live support now
Price: $99.00
Advanced Diagnostic and Repair

Advanced Diagnostic and Repair

Is your PC infected with Spyware and/or a Virus? An Agent can fix your PC now.
Get live support now
Price: $189.00
Software Installation / Uninstallation

Software Installation / Uninstallation

Have us help install or uninstall any software application (Software is not included)
Get live support now
Price: $29.00
PC Health Check-Up

PC Health Check-Up

Do you know what your computer's health is? An Agent can help!
Get live support now
Price: $49.00
02/03/2012 | Windows 7
Ian was patient answering my beginner questions and clearly showed me what he was doing as he went along so I could learn for next time.  Thanks.  Much appreciated. 
Knowledgeable:
Friendly:
Communicative:
Efficient:
02/02/2012 | Virus and Spyware Removal
Thank you for saving my computer! This agent did a great job and in efficient time! 
Efficient:
Communicative:
Knowledgeable:
Friendly:
02/01/2012 | Virus Protection & Spyware Removal
 
Knowledgeable:
Friendly:
Efficient:
Communicative:
02/01/2012 | PC Tuneup
 
Knowledgeable:
Communicative:
Efficient:
Friendly:
01/31/2012 | Wireless Mouse
First time using this service. Brilliantly efficient! I don't have to leave my home to fix or check on issues regarding my computer. Glad I have online support. Thanks. 
Efficient:
Knowledgeable:
Communicative:
Friendly:
01/28/2012 | UPP
Great help thanks. 
Knowledgeable:
Friendly:
Efficient:
Communicative:
01/28/2012 | Outlook 2010
Definitely recommend - had all my issues fixed in no time!! Thanks!! :) 
Communicative:
Friendly:
Efficient:
Knowledgeable:
01/27/2012 | All in One Printer
Great service today! 
Knowledgeable:
Friendly:
Efficient:
Communicative:
01/26/2012 | Microsoft Outlook
Great Agent and would use Him anytime 

Renee 
Efficient:
Communicative:
Knowledgeable:
Friendly:
01/25/2012 | Internet Explorer
very helpful 
Communicative:
Knowledgeable:
Efficient:
Friendly:
01/21/2012 | General
He guided me and advised me to have a and up grade GB because the one I have its not enough. 
Communicative:
Friendly:
Efficient:
Knowledgeable:
01/21/2012 | New Setups
 
Communicative:
Knowledgeable:
Efficient:
Friendly:
01/20/2012 | All in One Printer
SaIan was very thorough in dealing with the problem.  Communicated his every move and I felt like I was part of the solution process.  Appreciated.  Would definitely recommend his services to other people.

Thank you, Bob 
Knowledgeable:
Friendly:
Efficient:
Communicative:
01/20/2012 | Mac OSX
Very, Very Helpful, Thank you very much !! 
Efficient:
Friendly:
Communicative:
Knowledgeable:
01/18/2012 | UPP
 
Friendly:
Communicative:
Efficient:
Knowledgeable:
01/17/2012 | UPP
Took that the time to answer questions and provide the assistance I needed. 
Knowledgeable:
Friendly:
Communicative:
Efficient:
01/17/2012 | Software
 
Friendly:
Knowledgeable:
Efficient:
Communicative:
01/11/2012 | PC optimization
 
Communicative:
Knowledgeable:
Friendly:
Efficient:
01/11/2012 | Virus Protection & Spyware Removal
Fast and quick fix, also gave advice on how to prevent possible future issues. job well done, im very happy 
Efficient:
Knowledgeable:
Friendly:
Communicative:
01/07/2012 | UPP
It is never easy to purchase a new computer and make it work so I am very thankful for Ian O. help.  It went smooth and I really appreciated all of his knowledge and help.  Great job!! 
Knowledgeable:
Communicative:
Friendly:
Efficient:
01/04/2012 | Microsoft Office
 
Knowledgeable:
Efficient:
Friendly:
Communicative:
01/03/2012 | UPP
 
Friendly:
Knowledgeable:
Efficient:
Communicative:
01/03/2012 | Backup
 
Knowledgeable:
Friendly:
Efficient:
Communicative:
01/03/2012 | All in One Printer
 
Friendly:
Communicative:
Efficient:
Knowledgeable:
01/03/2012 | Subscriptions
 
Communicative:
Friendly:
Efficient:
Knowledgeable:
01/02/2012 | UPP
 
Communicative:
Efficient:
Knowledgeable:
Friendly:
01/02/2012 | New Setups
Agent Ian 0 was very quick and knowledgable which helped me out greatly since i didn't know how to use my mac very well!! Great job! 
Knowledgeable:
Friendly:
Efficient:
Communicative:
12/31/2011 | Virus and Spyware Removal
overall great service from this agent. thank you. 
Efficient:
Knowledgeable:
Communicative:
Friendly:
12/31/2011 | Tablet PC
 
Efficient:
Communicative:
Friendly:
Knowledgeable:
12/30/2011 | Outlook 2010
 
Knowledgeable:
Efficient:
Communicative:
Friendly:
12/30/2011 | Email and Internet
So efficient and patient. Thank you 
Communicative:
Knowledgeable:
Efficient:
Friendly:
12/28/2011 | New Setups
Ian is a super agent!  Patient, professional, and fast! 
Knowledgeable:
Communicative:
Friendly:
Efficient:
12/28/2011 | Network
Thank you. 
Efficient:
Friendly:
Communicative:
Knowledgeable:
12/28/2011 | New Setups
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
12/28/2011 | PC optimization
 
Efficient:
Knowledgeable:
Communicative:
Friendly:
12/28/2011 | All in One Printer
Ian was great in getting straight to the problem and rectifying it as quickly as possible.  Thank you so very much!!  Love the Geek Squad service!! 
Friendly:
Communicative:
Knowledgeable:
Efficient:
12/26/2011 | UPP
I didnt notice that the agent was talking to me so he sespended the session 
Knowledgeable:
Communicative:
Friendly:
Efficient:
12/26/2011 | UPP
 
Knowledgeable:
Friendly:
Efficient:
Communicative:
12/26/2011 | New Setups
 
Communicative:
Efficient:
Friendly:
Knowledgeable:
12/26/2011 | New Setups
It was easy and painless Thank you 
Friendly:
Communicative:
Knowledgeable:
Efficient:
12/26/2011 | New Setups
Very efficient and patient 
Efficient:
Communicative:
Friendly:
Knowledgeable:
12/26/2011 | UPP
 
Knowledgeable:
Communicative:
Friendly:
Efficient:
12/24/2011 | PC optimization
 
Efficient:
Friendly:
Communicative:
Knowledgeable:
12/24/2011 | UPP
 
Efficient:
Communicative:
Knowledgeable:
Friendly:
12/21/2011 | Software
 
Friendly:
Communicative:
Knowledgeable:
Efficient:
12/20/2011 | UPP
 
Communicative:
Efficient:
Knowledgeable:
Friendly:
12/17/2011 | Tablet PC
Good help for a new iPad user Thanks 
Efficient:
Knowledgeable:
Friendly:
Communicative:
12/16/2011 | Email and Internet
 
Knowledgeable:
Friendly:
Communicative:
Efficient:
12/14/2011 | Tablet PC
Thanks again for all your help, Brian. 
Friendly:
Knowledgeable:
Communicative:
Efficient:
12/14/2011 | UPP
 
Knowledgeable:
Efficient:
Communicative:
Friendly:
Click for more

Read Other Problems and Solutions

Malware virus program with spyware and virus removal

Client's computer infected virus and spyware by unknown malware virus program and getting pop-ups and slow movement or consistently telling that infected with spyware and virus

Wireless network card installation

client upgraded the windows vista to windows 7 after that client could not use wireless internet.

infected by virus and spyware, slow respond and taks manager will not work, corrupted OS system file,etc

Client's desktop infected by virus and spyware/ slow respond and taks manager and registry edit and system tool will not work, etc

New Netbook Set up with McAfee Antivirus

agent need to install only Mcafee 2010

Need to click the mouse left button many times to select or run any programs

Client's computer infected by virus, spyware, troja horse, adware and slow movement and client needed to click many times to run or select the programs

Hacked on WOW by Hacker

client got hacking on client's computer when client used the WOW.

issue with virus definition on cogeco antivirus

can't update cogeco antivirus and error messsage pop up after windows xp start, need to have quick tutorial for outlook express

P2P with virus and spyware, etc

System slow by low RAM with infected virus and spyware and locked up

Outlook profile issue

Corrupted outlook profile with error message: cannot open your default e-mail folders the servers is not available. Contact your administrator if this condition persists

Slow start up on windows XP

Client’s computer had a sudden slow start up, computer takes longer than usual to complete certain tasks, etc
© 2011 Geek Squad. All rights reserved. Geek Squad, GeekSquad.ca and the tag design are trademarks of Geek Squad.

You are on a site hosted and operated by SupportSpace. Services will be provided by GeekSquad and/or an authorized 3rd party technician. The information you provide will be handled according to the SupportSpace Privacy Policy and may be shared with Geek Squad. For more information on how Geek Squad will handle your information please review the Geek Squad Privacy Policy