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About Us

How does online support work?

  1. Visit to pick your service or chat online with a Virtual Agent who will assess what remote service is right for you.
  2. That same Virtual Agent will walk you through what the service includes and will then take control of your Computer. You can sit back and watch as the service is performed or feel free to walk away and do other tasks while services are performed. If you do have any questions, the Agent will remain online via chat.
  3. At the end of your service an Agent will review the procedure they preformed and will disconnect from your computer. Once the session is complete, you will be able to score and give feedback regarding your experience.

5 Reasons to Use Online Support

  1. Safe and Secure - When you are connected to a Virtual Agent ®, the session is protected by an encrypted 128-bit connection and you can watch everything the Agent Is doing on your screen at home.
  2. Reviews and Ratings - See what other customers are saying before you use a specific Virtual Agent ®
  3. Convenient - No need to leave your home to get help for most technology problems. Help through your high speed internet connection is just a mouse click away, day or night.
  4. Choose Your Agent - Want to use the same Virtual Agent® again? No problem. Geek Squad Online Support allows you to connect with the same person if they are available. If they are away, you have the option to leave a message and they will get back to you.
  5. Service Guarantee - Geek Squad guarantees our remote services for 30 days. If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 30 day period.
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